Top 10 Healthcare BPO Companies and Call Centers 2026

EXL Service, founded in 1999 and headquartered in New York City, is one of the top BPO companies, leading in data analytics and digital business process operations. Conduent is ranked among the top BPO companies, founded in 2017 as a spin-off from Xerox. It relies on a specialized hybrid approach to BPO, combining human expertise with advanced digital workflows to serve fast-growing clients across multiple sectors.

• Genpact Healthcare has a particular focus on serving the entire revenue cycle management of healthcare organizations with the emphasis on financial performance of such organizations.
• To choose a healthcare BPO provider, define your workflows, separate patient support, back office, claims, and compliance, and confirm PHI handling.
• Our algorithm evaluates service model transparency, operational alignment, cost efficiency, implementation speed, and staffing dedication to determine which providers deliver the most reliable and effective healthcare outsourcing partnerships.
• Accenture’s BPO services in India stand out for their innovative approach.

The organizations have helped create India into a worldwide leader for business process outsourcing services that provides diverse solution packages across worldwide markets. Aegis Ltd. operates from Mumbai India where it delivers management services for customer experiences that cover sales together with technical assistance to various sectors. The multinational IT and consulting service provider TCS operates as a part of Tata Group. ISO certifications, world-class infrastructure to support any process, full time in-house employees who are trained and experienced allows Infosearch to provide 24×7 support any business all over the world. According to Reuters, AI is transforming outsourcing practices and productivity in Indian services. Infosys BPM is a leading digital business process management and AI outsourcing solutions provider.
It operates in more than India but has its presence in the United States, the United Kingdom, and the Philippines. We’re talking advanced tools that not only streamline operations but also keep your data locked up tighter than a hospital safe! You need a partner who can navigate the ins and outs of regulations, patient care and the unique challenges that come with the territory. They specialize in revenue cycle management and have been helping healthcare providers optimize their financial processes for years.

Three common healthcare BPO services

That longevity reflects a degree of operational integration most transactional vendors cannot match. Helpware CX is the customer experience operations division built for healthcare organizations that view patient experience as a clinical variable, not just an administrative function. Patient triage support, care coordination calls, and utilization management functions require clinically trained agents, https://top-customer-support-companies.com/ often nurses or medical coders with active certifications.
Flatworld Solutions (FWS) was founded in 2002 with the aim of providing low-cost data processing and data entry solutions to its clients. Artificial Intelligence (AI) software tools, Automation, Data Analytics, Customer Care, Finance and Accounting, Supply Chain Management, and more. Genpact specializes in providing services such as Artificial Intelligence (AI) software tools, Automation, Data Analytics, Customer Care, Finance and Accounting, and Supply Chain Management among others. Genpact, which stands for “generating business impact” was founded in 1997, in New Delhi with just 20 employees in order for the American conglomerate General Electric to outsource its back office services.

India Is the Right Choice When:

Accenture’s BPO services in India stand out for their innovative approach. They have a strong global presence, and the company serves businesses looking for analytics-based outsourcing solutions. Businesses around the world are looking to India for cost-effective and top-notch business process outsourcing (BPO) services. Okay Call Centre has established itself as one of the most trusted BPO call center companies in India. With customer support and IT solutions, EXL Service will be a reliable partner for your company.